The Stewardess Bible Complete Series Available with Exclusive Discount
JULY 28, 2014 - The Stewardess Bible, a complete reference guide for super yacht stewardesses, is currently available in its entirety. The three modules, which can be purchased separately or together at a discounted rate, give deep insight into managing the daily tasks of handling hospitality on any super yacht.
The first module, The Stewardess Bible’s Guide to Achieving Excellence in Service, aims to help stewardesses manage their daily tasks with more organized, efficient, stress-free strategies.
The second module of the series, The Stewardess Bible’s Guide to Creating the Perfect Cocktails, includes 21 chapters and five appendices covering every angle of the art of cocktails. From the history of cocktails to a comprehensive list of alcohol substitutions, the second instalment in The Stewardess Bible series gives stewardesses at all experience levels invaluable tips and tricks for creating perfect cocktails.
The last module, The Stewardess Bible’s Guide to Housekeeping Perfection, discusses a number of costly misjudgments. This module helps stewardesses understand the true dynamics of their tasks, and it includes sections detailing green alternatives to harsh cleaning solvents. In addition, the third reference module includes real life case studies on common scenarios, as well as motivational tips.
The complete super yacht stewardess manual from The Stewardess Bible is currently available atwww.stewardessbible.com.Currently, when the first and third module are purchased together, the second module is provided for free.
In addition to an opportunity to purchase the entire three-module series at a discounted price, customers will also receive Follow Your Dream Life for free. Follow Your Dream Life is a practical self-improvement guide that helps people better their lives through the power of thought, conscious choice, and knowing who they truly are.
Subscribers of The Stewardess Bible’s newsletter are also eligible for an additional 5% off the price of the entire reference series.
Founded in 2011 by Kylie O’Brien, the website features books, articles, and inspiration from the perspective of a seasoned hospitality professional. With over 20 years of experience in the hospitality industry, Kylie O’Brien has worked as a super yacht chief stewardess on some of the world’s most amazing super yachts.
The power of a smile in body language is significant. It's a way to show your guests and customers that you have a strong desire and commitment to keeping them happy. If you work in a guest services field one of the most important things you can do is to learn to separate your personal and professional life. Maybe you woke up this morning and you weren't feeling well. Or maybe your having a lot of personal upheaval in your life right now.
The bottom line is that these are personal issues that have no place in your workplace. You need to learn to shut out all of your personal concerns when you are at work, and give your full attention to your guests and customers. They don't want or need to know that you have personal issues going on. What they need is to see you with a smile, exuding positive body language, and being there to greet and help them with whatever they need.
Now that the power of a smile in body language should be clear to you, it's important that you set an example for others in your workplace. It doesn't matter if you are an owner, manager, or a regular employee, leading by example is a great way to get the message across to others that smiling and making the right impression on guests is essential to the success of your business. So what can you do as only one person?
You can help to start building a culture where smiling and positively greeting every guest becomes commonplace. You can help others to learn about how important non visual communication is. Even if you aren't in a position of leadership you can lead by example. Given enough time your co workers should notice the way that you treat customers, and management will as well. This can lead to further career advancement opportunities for you, and it may also prompt management to urge other workers to adopt your example.
We've all heard the old saying that the customer is always right. The truth is that while the sentiment is a great way to look at customer service, it's actually far from the truth. In fact, in many cases customers are wrong and get upset about something that is not the fault of the business they are at.
Does this mean that you should tell a customer they're wrong? No, of course not. You may have to explain the position or policies of your business, and you may not be able to give them the resolution that they want. However, you should never be as harsh as to tell a guest or customer that they are wrong. Instead, you should remember to approach them with a smile, and always be respectful to them. Even if they don't like what you have to tell them, the fact that you use nonverbal communication such as smiling will help to make the encounter with them less hostile and more positive.
Learning excellent customer service skills is the key to both your success as a person, and the key to the success of the business that you own or work for. Remember that a lot of how we communicate as people is nonverbal in nature.
If you approach a guest or customer with a frown and a slouch you are going to get your interaction with them off on the wrong foot. At that point, even if you have nothing but wonderful things to tell them they will already get a bad feeling just by looking at you.
Instead, you need to make sure that you stand up tall, show them that you are a positive person, and always greet them with a smile. You want your guests and customers, to feel welcome and appreciated, and showing them a smile is a great way to start this process.